Terms and Conditions Policy

All orders are subject to review and acceptance by mild touch lingerie. As all prices are subject to change, your order may not be accepted or we may have to communicate price changes or availability issues to you after you place your order..

The name of mild touch lingerie or any of the above trademarks or logos may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission.
The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.

 

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

mild touch lingerie reserves the right at any time after receipt of your order to accept or decline your order for any reason. mild touch lingerie reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. ​

​Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, mild touch lingerie shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. mild touch lingerie shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, mild touch lingerie shall immediately issue a credit to your credit card account in the amount of the charge.

​Return Policy and 30 Day Limited Guarantee

​Every product you buy from mild touch lingerie is backed first by the product manufacturer’s or supplier’s warranty. mild touch lingerie 30 day limited guarantee may also apply. mild touch lingerie 30 day limited guarantee provides for either exchange or refund of qualifying merchandise. To determine if the product you wish to purchase qualifies for mild touch lingerie 30 day limited guarantee or if other coverage applies please review the coverage terms in the item listing on our website.

All returns require a Return Authorization number to be issued prior to being returned. Returned products must be in new condition, include original outer packaging, all disks, registration cards, inner packing materials and other accessories and be received within 30 days of the date shipped. We reserve the right to refuse for return or charge a restocking fee for damaged, incomplete or otherwise non-conforming returns. Returns will not be accepted without a Return Authorization number issued by mild touch lingerie or when the product manufactures or distributors return policies supersede ours.​


NOTE – We do not charge your credit or debit card until your order is shipped, however we do attempt to get an authorization on your card for the amount of your order at the time your order is placed. This authorization is not a charge but still may utilize a portion of your credit limit or available funds making those funds or portion of your credit limit unavailable for other use. In the unlikely event that your order is delayed or canceled the authorization will expire and your credit limit or available funds will again become available for use. The amount of time it takes for an authorization to expire is dependent on the policies of the bank that issued your card and ranges from 1 to 7 business days.

Please note, credit card processing can take up to 3 business days (Depending on the accuracy of the information given to us by the customer.). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment.

If the item(s) on your order are in-stock, we will ship them as soon as possible from our warehouse or from one of our Distribution Warehouses located throughout the country. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the back-ordered inventory in our warehouse..

TOTAL TIME FOR DELIVERY

Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items.

SHIPPING AND HANDLING

Shipping and charges will be applied to all orders placed with us. If your order must be shipped in multiple boxes or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping for the entire order. Should you have any questions or concerns regarding these charges, feel free to email us.